After-Sales Service : an independent department for customer support

After-Sales Service: an independent department for customer support

In year 2006, to follow the Company growth, the After Sale Service Department has been re-organized as an independant unit in order to provide faster and more efficient service. More than 10 technicians and engineers will offer you :

Spare parts
Training
Repair and troubleshooting
Technical advises
Maintenance contract

The customer support department has its own warehouse for spare parts, workshop facility with all required tools to perform any repairs and a team of technicians and engineers traveling worldwide for assistance on site.

GUINAULT has designed its own software for a complete follow up of each piece of equipment delivered worldwide and a friendly interface for easy default troubleshooting.

All the sections of this part are protected by a secured access

Download - in this section, you can download files from Guinault (technical manual, spare part catalogue, other...)
FAQ - all frequently asked questions, helping you to solve your difficulties
Request for Assistance - helpful information
Technical Bulletin - publication of technical bulletins
Technical documents - publication of technical documents
Spare parts quote - in this section you can send directly your request for spare parts